At JGCOM, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

• Eligibility: You have 15 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Non-Returnable Items: Certain items, including software, consumables, and custom-built computers, are non-returnable unless defective or damaged.
• Process: To initiate a return, please contact our customer service team with your order number and the reason for your return. Once approved, you will receive a return authorization number (RMA) and instructions on how to send the item back to us.
• Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

• Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a replacement or issue a refund at no additional cost.
• Product Exchanges: If you wish to exchange an item for a different product, please follow the return process outlined above. Once the returned item is received and inspected, a replacement will be shipped to you.

Refunds

• Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Partial Refunds: Items that are returned not in their original condition, or items that are returned after the 15-day return window, may be eligible for a partial refund at our discretion.

Exceptions

• Sale Items: Sale items can only be refunded at the sale price.
• Customized Orders: Customized or personalized orders are non-refundable unless there is a defect or error on our part.

For any questions or concerns about your return or exchange, please contact our customer service team at +9196645 84703. We are committed to providing you with a seamless shopping experience.